ABOUT MARU/HUB

Introducing the world’s first fully-flexible insights service model

All businesses rely on insight to make decisions and get closer to their customers. But to get a true picture of performance and customer needs, businesses must integrate feedback with other information.

Maru/HUB automatically brings together multiple data streams in a single ecosystem in real-time. This allows you to instantly analyze behavioral, transactional and attitudinal information to deliver insights at speed.

Our modular platform-approach allows teams to constantly innovate, expanding research projects without impacting performance. It’s designed for all users – from researchers to marketers - so businesses can react to changing customer needs quickly by making confident business decisions

Already processing tens of millions of survey completes per year, Maru/HUB is fully scalable and can effectively manage ad-hoc studies to global trackers.

Instant access to data & results

Intelligent data integration

Proprietary research best practices

Flexible project management

Global, multi-language capabilities

Security & compliance

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The Experience & Insights platform

To learn more about Maru's powerful research ecosystem and how we deliver insights at speed, please contact us today.

With Maru you gain access to a world of exclusive research thinking

Researchers and marketers are under increasing pressure to deliver timely, actionable insight in a cost-effective way.

Maru offers a dynamic service model that’s flexible to your changing needs.

Clients of Maru can pick a service model that suits them on a project-by-project basis. We don’t limit access to our technology or our support. Instead, we offer you the power to choose, creating a solution that meets your business needs exactly.

Research types, Capabilities & Solutions

Maru/HUB technology, solutions and capabilities are rooted in proven proprietary best-practices. We’re researchers by nature and our investigations into respondent experiences and emotional decision-making shape our solutions and surveys.

Our entire suite of capabilities and tools are designed to provide real-time access to insight and results. And our single ecosystem interprets behavioral, transactional and attitudinal data as one.

Through our expanding set of data tools, users can access a range of leading research options, tailored for key audiences, industries and business challenges. Built-in configuration and automation ensure surveys deliver the feedback you need to drive confident, informed business decisions.

We are a truly agile platform and partnership. Our flexible approach and proprietary platform allows users to customize question sets to create a tailored research project that fits your business.

Our Platform Philosophy

Real-time visibility of data is at the heart of our ecosystem. This guiding principle drives operational excellence:

  • Project metadata is directly available to all users through simple APIs

  • Operational and management teams can manage their business and integrate with operational tooling – using real-time activity data from the platform

  • Fully documented and online; app APIs available to operational and client users

  • Direct real-time access to project data enabling further automation, integration with client systems, or customized outputs

Security & Compliance

Maru/HUB conforms to the highest security standards and offers users complete peace of mind.

It means the platform is flexible and secure enough to manage and capture feedback from your own customer base, as well as wider samples and audiences. It means Maru/HUB users are no longer confined to limited sample profiling but can hear from the customers and consumers that really matter most.

Technical

  • ISO/IEC 27001 certified

  • Documented Software Development Life Cycle (SDLC) containerized for isolation & consistency

  • Next generation firewalls

  • Security Information and Event Management (SIEM) approach

  • Intrusion Prevention System (IPS)

  • Data Loss Prevention (DLP)

  • Latest antivirus technology

Process

  • Integrated Data Processing Registers

  • Automatic enforcement of compliance obligations, e.g. data residency

  • Tagged event logs/streams for audit/review/alert

Apps

  • Integrated HUB-wide DSR process (from 2019-Q3)

  • Highest GDPR standards applied

  • Automated, with human referral for external data

  • Enterprise-ready; DSRs scoped to Maru, HUB, opco or client

  • Enable client GDPR by integrating with their process

  • Public Opinion Poll

    We deliver insights into citizen-consumer attitudes, opinions, & behaviors. We snap polls for collaborative media partners & clients alike. Read our latest public releases.

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  • Maru Insights Blog

    Learn how Maru’s enterprise software ecosystem uses data to discover insights and hear directly from our advisory experts on the latest industry trends, gaps, & opportunities.

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  • Maru Research Papers

    Want a more in-depth look into our research? Hear from our experts on how Maru provides data-driven, scalable solutions to meet our client’s insight needs.

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The Experience & Insights platform

To learn more about Maru's powerful research ecosystem and how we deliver insights at speed, please contact us today.