CUSTOMER
EXPERIENCE
Grow your business with a customer experience that connects
People never forget how you make them feel and meaningful customer connections are built on emotional experiences.
Maru/HUB powers next-generation customer experience management with digital methodologies that accurately capture emotional, behavioral and attitudinal metrics in one. Our CX software platform supports both System 1 and System 2 methodologies so CX leaders can dig deeper into the drivers of great customer experiences.
Understanding emotions is about much more than simply asking customers how they feel. We employ customer centric cutting-edge tools, such as Implicit Association Testing (IAT), that help uncover elements that respondents can’t or won’t share through traditional questions by tapping into subconscious thought processes; and all through one engaging and gamified survey.
The Experience & Insights platform
To learn more about Maru's powerful research ecosystem and how we deliver insights at speed, please contact us today.
A flexible CX solution
Maru/HUB capabilities are integrated so you can build the ideal CX software package for your business and budget.
Authoring: create, launch, and manage a CX survey designed for your business with custom questions and metrics, including emotional measurement. Smart technology and flexible deployment options mean you’ll always capture the right feedback at the right time.
Analysis and Reporting: dig deep into customer feedback and word of mouth to uncover what delivers meaningful customer connections for your brand. Quickly and easily prioritize areas for improvement.
Data Visualization: empower action and confident decision-making with engaging data visualization dashboards that make your data come to life
Text Analytics: uncover hidden insights within customer comments with AI-powered text analytics technology
CX Relationship Pulse: understand what drives great experiences and repeat purchases with a smart, per-packaged solution designed by research experts
Industry-leading security
We know your customers are your most valuable asset. It’s why we take the security of their data and information so seriously.
Maru/HUB boasts industry-leading security practices. The platform is ISO27001 certified, with rigorous security tests undertaken almost daily.
Make smarter customer experience strategy decisions with better insights by combining CX survey data with known customer information. Maru/HUB processes thousands of data points every minute, combining incoming operational, transactional, or relationship data with survey responses in real time.
Unlimited access
We know improving experiences and customer perception needs everyone in your organization to come together.
It’s why we don’t limit access to our technology. Instead, we encourage collaboration with flexible user access to Maru/HUB, our analysis tools and data visualization dashboards.
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Public Opinion Poll
We deliver insights into citizen-consumer attitudes, opinions, & behaviors. We snap polls for collaborative media partners & clients alike. Read our latest public releases.
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Maru Insights Blog
Learn how Maru’s enterprise software ecosystem uses data to discover insights and hear directly from our advisory experts on the latest industry trends, gaps, & opportunities.
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Maru Research Papers
Want a more in-depth look into our research? Hear from our experts on how Maru provides data-driven, scalable solutions to meet our client’s insight needs.
The Experience & Insights platform
To learn more about Maru's powerful research ecosystem and how we deliver insights at speed, please contact us today.