Whitepaper
DEFINING THE EXTRAORDINARY DIGITAL CUSTOMER EXPERIENCE
The 2022 E-commerce customer experience benchmark study
Using a unique capability in Maru’s research software platform, we evaluated over 4,000 touchpoint interactions across the e-commerce journey of 20 leading e-commerce websites. The platform captures feedback from profiled surveyors using their own devices (both desktop and mobile) in their own environment across the end-to-end customer experience on leading retail e-commerce sites. Consequently, you can be confident that customer feedback is free from any hot-house ‘lab’ conditions and represents the real experience.
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Public Opinion Poll
We deliver insights into citizen-consumer attitudes, opinions, & behaviors. We snap polls for collaborative media partners & clients alike. Read our latest public releases.
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Maru Insights Blog
Learn how Maru’s enterprise software ecosystem uses data to discover insights and hear directly from our advisory experts on the latest industry trends, gaps, & opportunities.
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Maru Research Papers
Want a more in-depth look into our research? Hear from our experts on how Maru provides data-driven, scalable solutions to meet our client’s insight needs.