Customer Closeness

Maru brings you closer to your customers

Maru is a leading customer research company.

For 25 years, we’ve been combining expert market research consultancy with a comprehensive research toolkit to bring companies closer than ever to their customers.

Get the insight you need with our comprehensive Quant and Qual toolkit

Activate high class Qual studies at pace with the help of our in-house Qual experts and our Pop-up research environments.

Create great survey experience for respondents and capture powerful data with our sophisticated Quant engine and its built-in Active Listening.

 Unlock rich implicit reaction data with our signature System 1 tools, embedded by default in all our Quant research.

Confidently reach your required audiences quickly and cost-effectively

Do custom research studies with your customer lists, knowing your data is in safe hands in our ISO 27001 accredited secure platform.

Create an on-going dialogue with highly engaged, research-ready customers via your own Maru Panel or Community.

Reach prospect and competitor audiences via our quality-certified pre-profiled access panels when it’s not just customers you need to hear from.

Make the most of your research budget with our Flexible Service Model

Choose which project elements should be Full, Assisted or Self-serve in line with your team’s available resource and budget.  

Benefit from Maru’s research expertise and project execution support with designated account teams assigned to your project. 

Log-in to view and analyse your real-time data 24/7 with our self-serve online analysis & reporting portal, or leave us to unlock the stories for you.

We ensure Panels and Communities achieve superior outcomes.

We’ve had the privilege of creating customer panels and communities for UK brands across a wide variety of sectors. We know how to maximise the ROI of this powerful research solution for brands who understand the benefits an always-on, cost-effective customer dialogue can bring.

 

Our straightforward pricing structure and transparent rate card ensures your research budget will stretch as far as possible in these challenging times.

With Maru, your research budget can go 30% further.

You’re in safe hands – we’re Passionate Researchers, Panel Managers and Operational Specialists all under one roof. We create and manage a high-quality, customer-centric touch point that offers great experiences for you, your customers and your stakeholders.

As a MEMBER of the Panel, I will…

…have a clear understanding of what to expect from signing up.

…receive invites to relevant, varied activities of interest to me.

…be able to set and alter and my communication preferences.

…be able to participate anytime, anywhere, on my chosen device.

…interact with other like-minded individuals in online discussions.

…get exclusive insights into ideas and upcoming products.

…learn how I’m helping to shape future propositions & experiences.

As a RESEARCHER, I will…

…have always-on support from Maru for all programme elements.

…target projects based on intelligent tagging mechanisms.

…easily check the composition of my panel, 24/7 via a dashboard.

…know the health of my panel is being monitored and protected.

…know my members are being ‘kept warm’ ready for my projects.

…access & analyse the results of my projects, 24/7 in real time.

…be able to be hands-on with the research or completely hands-off.

As a STAKEHOLDER, I will…

…have cost-effective, always-on access to target audiences.

…reduce the risk of missed insights and poor decisions.

…be able to make confident, evidenced decisions.

…support tactical fixes & inform strategic roadmap.

…have support in socialising results & panel successes.

…truly understand what’s most important to customers.

…deepen the customer-centric culture for my organisation.

Get In Touch

To find out more about how our Customer Closeness solutions could help your business, read more about us or get in touch to discuss your next project.